FOR IMMEDIATE RELEASE --
Randalls =
FECES, AIDS infected needles, USED oozing condoms ...
To date, three Randalls gas station employees were put in harms way, while management refuses to do anything.
Only weeks ago, a 65+ year old employee alerted management that his hand was cut open by plates of broken glass when he was doing one of his duties ... changing the trash bags at one of four garbage bins.
The employee suggested that signs be posted on the trash receptacles stating: "Paper and plastic bottles only."
While this would not totally detour customers, but it would alert them as to what items are the acceptable items that can be placed into the trash bins. As most, this is a 24 hour gas station with on-site attendant manning only 16 of the 24 hours.
Additionally, this would allow the on-site attendants to courteously remind patrons that any and all other type of debris are not acceptable, whereby they can indicate the posted signs.
Management insisted: "That is not good customer service."
A week later, another attendant jabs his arm with a rusty nail sticking out of a wooden plank.
The final straw was broken. On Ash Wednesday, an attendant noticed a customer at 8:14 at night placing a medium sized black, plastic bag into one of the receptacles. The attendant approached the customer while he was pumping gas. The customer had a cross of ashes on his forehead, as it was Ash Wednesday.
It was suggested to the customer that only paper and plastic items be placed into the trash cans. They were not intended for customers to "clean out their cars." The customer responded, "I paid for gas and I can clean out my car."
Before the attendant could explain about objects cutting and poking them, the attendant was jabbed in the hand by a pointy object. He started to bleed.
"Son of a bitch. What is in here? I am calling the police. I'm taking your license number and I am also going to sue you."
The attendant returned to the kiosk. His punctured hand was bleeding. He was scared.
Inside the bag -- two approximately 12 inch+ fish heads, gutted bodies and a barrage of fish bones.
"What if it was an AIDS infected needle?" asked the attendant to the Randalls night manager.
He then went on to explain that they have been asking that signs be posted.
The night manager smiled sympathetically and said, "It's not the customers fault, there were no signs.
WHAT sanity or humanity or world do we live in?
From shards of broken glass, feces on diapers, rusty nails, used condoms still oozing, fish guts and heads and bones and AIDS infected needles ...
WHEN WILL Randalls stop thinking about customer service?
Maybe after an employee is infected with AIDS or tetanus.
OR probably ... after a customer's small child decides to throw away their icee cup and they are punctured by an HIV infected needle.
The implications and lawsuits would be PROFOUND! The publicity would be an unending and unyielding NIGHTMARE
GOOD BUSINESS savvy would have Randalls management place the signs onto the trash bins.
At least ethically, this would help ease their minds when the inevitable billion dollar lawsuit is filed against BOTH the offending and rude customer and Randalls.
"Good customer service" does not mean an employee has to contract AIDS while performing their duties.
Luckily this injured and confused employee took digital photos of his hand, the dead fish and guts and wrote down the license plate number of that silver car with a description of the customer with the Catholic Church ashes upon his forehead.The same customer that went inside the store and complained to management that the gas station attendant was rude to him.
Let's hope the Police aren't too rude when they visit the middle aged man with the license plate number: X87WNZ.
This happened at the Cedar Park, Texas Randalls on the corner of Cypress Creek Road and S. Lakeline Blvd.
I hope this unhappy customer who was offended by the rude outburst of the injured employee has a Happy Easter.
WHY was he carrying fish entrails on Ash Wednesday anyway?
Maybe it's a new cult or trend?
You have the license plate number ... ask him.
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