I sent the above postcard and the following data
to the Corporate Office of Franklin Bank.
This is FACT ~ based upon, in my opinion ~ what actually happened. Therefore, it is neither slanderous or libelous.
It is sad, and disheartening, but true nonetheless.
I am ever so sure YOU have been there too.
Wednesday, August 27, 2008
Bank Manager
Franklin Bank
109 Cypress Creek Rd., Suite B1
Cedar Park, TX 78613-4477
512-206-1414
Re: Employee Sylvia
Franklin Bank Employee - Pride? Prejudice? OR just disrespect and bad customer service ...
2pm ... my 72 year old Mother brought me to Franklin Bank. I needed a paper notarized as part of the documents I needed in order for me to sign my third year lease at Cypress Creek at Lakeline Apartments.
I have had three documents notarized at Franklin Bank, about three years ago, when I lived at Middle Brooks Gardens, which is right behind Franklin Bank.
I lived at Middle Brook three years. I moved to Cedar Park EXACTLY two years after 9/11. I had completed my almost 30 year adventure in New York, and after 9/11, I decided it was time to return to Texas. My folks are here. They live in Lago Vista. My older sister lives in Cedar Park while my younger sister lives in Liberty Hill.
Cedar Park, I learned, now that I have been here almost six years is a delightful mix .... a friendly place.
When I entered the bank, there were no customers. There weren't any customers at the drive-through either. The only people in the bank were three employees. I wonder if they remembered the bank camera was on ... I seemed to have interrupted their "coffee" break.
I smiled and said I needed something notarized. A lady, who later I would find out, whose name was Sylvia responded, "Do you have an account here?"
I told her No, but I have had it done here before. She said that couldn't possibly be true because they only notarize for people who have accounts at Franklin. But, she said she would make an exception.
I followed her into her office. She started looking through my paperwork. "What is this?" she asked.
I responded, "Did you read the first page?"
She said, "No. I'm looking at the other papers."
I started to talk about the neighborhood. How things had changed. She said she was not from around here. She also reminded me that they usually do not notarize for anyone other than people who have accounts. I said I have had it done here before. About three years ago. She said no one was left from those days, not even the manager.
She also said if I had something notarized there before, I wouldn't have signed it first.
I guess being over a half century old, I forgot.
She doubted my honesty twice. I went home, and I found several business cards given to me by the notary who worked at that bank and who had notarized my previous documents some three years ago. It is the ACTUAL Franklin Bank business card with her name, position, and notary.
I was not lying to Sylvia. Sylvia doubted my truthfulness.
I am a Christian. I am mature. I am always respectful. I am FROM AROUND HERE, Cedar Park.
Sylvia was NONE of the above. Maybe she was prejudiced against white people. Maybe she was mad that I interrupted her coffee break. (She did indicate the manager of the bank was not there). Maybe she was mad that she was getting older and that the years had not been so kind to her. Maybe she was mad that she had to drive so far to a job she obviously did not like nor was loyal to.
Or maybe she was mad that she and her gal-pals looked like an ad for low-end Wal-Mart clothing.
All I know is that in a day when banks are closing, people are losing their jobs ... SHE HAD NO RIGHT to be rude and disrespectful to me.
I sent a copy of this to the Corporate office of Franklin Bank as well as the actual business cards of the nice lady employee of Franklin Bank (from three years ago) who said they (Franklin Bank) notarizes for free for "their neighbors in Cedar Park."
I am glad Sylvia is "not from around here."
I would NOT want that ugly, rude lady to be my neighbor.
I am glad she is not from around here.
